Job Description
We are looking for a skilled Dispatcher to join our team on a long-term contract basis in Plymouth, Minnesota. This role involves coordinating service requests, managing technician routes, and ensuring customer needs are met efficiently. If you excel in multi-tasking and communication, this is an excellent opportunity to contribute to a dynamic and fast-paced environment. If interested, please call our office today - (952) 473-0442.
Responsibilities:
• Coordinate daily service requests and technician schedules across multiple regions.
• Monitor service technician routes and address emergency needs with district service managers.
• Communicate with customers directly to clarify service requirements and exceptions.
• Utilize auto-routing systems while managing manual scheduling during high-demand periods.
• Provide occasional support to the service intake team by handling incoming technician calls.
• Collaborate with technicians and service managers using tools like Teams and Outlook.
• Maintain accurate records and notes in ticketing systems such as Solomon and Astea.
• Adapt to new systems and software as required, ensuring seamless transitions.
• Prioritize tasks effectively to address competing demands, including urgent customer needs.
• Work efficiently under pressure while interacting with diverse personalities and strong industry professionals.
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